Privacy Policy
We understand that trusting someone with your financial information is a big deal. This policy explains how we handle your data with the care and respect it deserves.
Last Updated: March 2025Who We Are
syltoranova operates as a financial services provider in Australia. We're based at 102 Riverbend Dr, Douglas QLD 4814, and we take our responsibilities under Australian privacy law seriously. The Privacy Act 1988 and Australian Privacy Principles guide how we operate.
When you use our services, you're sharing personal and financial information with us. That's not something we take lightly. This policy walks through what we collect, why we need it, and what safeguards we have in place.
What Information We Collect
Different services require different information. Here's what we might ask for when you work with us:
Personal Details
Your name, date of birth, contact information, and identification documents. Pretty standard stuff that helps us know who you are.
Financial Information
Bank account details, transaction history, income sources, and tax file numbers when required by law.
Technical Data
IP addresses, device information, browser type, and how you interact with our platform. This helps us keep things secure and working properly.
When We Collect Automatically
Some information gets collected as you use our services. Cookies and similar tracking technologies help us understand user patterns and improve your experience. You can adjust your browser settings to limit this, though some features might not work as smoothly.
How We Use Your Information
We're not in the business of collecting data just for the sake of it. Everything we gather serves a purpose:
- Processing your transactions and managing your accounts
- Meeting legal requirements under Australian financial regulations
- Preventing fraud and maintaining security
- Improving our services based on usage patterns
- Communicating with you about your account or service updates
- Resolving issues when something goes wrong
We won't use your information for marketing purposes without your explicit consent. If you've agreed to receive promotional content, you can withdraw that consent anytime.
Sharing Your Information
Sometimes we need to share data with others to provide our services effectively. Here's who might see your information and why:
Service Providers
Payment processors, cloud hosting services, and technology partners who help us run the platform. These companies are contractually required to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
Australian law requires financial service providers to report certain information to regulatory bodies. This includes AUSTRAC for anti-money laundering compliance and the ATO for tax purposes. We also respond to valid court orders and legal processes.
Banking Partners
To process transactions, we work with Australian banks and financial institutions. They receive the information necessary to complete transfers and maintain account security.
We don't sell your personal information. That's not our business model and it never will be.
Your Rights and Choices
Australian privacy law gives you several rights over your personal information. Here's what you can do:
| Your Right | What It Means |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Ask us to fix information that's inaccurate or out of date |
| Deletion | Request deletion of your data, subject to legal retention requirements |
| Restriction | Limit how we use your information in certain circumstances |
| Portability | Receive your data in a structured format to transfer elsewhere |
To exercise these rights, contact us through the details at the bottom of this page. We'll respond within 30 days. Sometimes we can't delete information because we're legally required to keep it, but we'll explain our reasoning if that's the case.
Security Measures
Financial data requires serious protection. We use multiple layers of security:
- Encryption for data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls that limit who can see your information internally
- Multi-factor authentication for account access
- Monitoring systems that detect unusual activity
- Regular staff training on security best practices
No system is completely foolproof. If we experience a data breach that affects you, we'll notify you within 72 hours as required by Australian law and work with you to minimize any impact.
Data Retention
We keep your information for as long as necessary to provide services and meet legal obligations. Australian financial regulations require us to retain certain records for seven years after you close your account.
When retention periods expire, we securely delete or anonymize your data. Transaction records get archived in a way that makes individual identification impossible while still allowing us to meet audit requirements.
Active Account Data
While your account is active, we maintain full records to support service delivery. This includes transaction history, communication records, and account preferences.
International Transfers
Some of our service providers operate servers outside Australia. When your data leaves the country, we ensure it receives equivalent protection through:
- Contractual obligations requiring overseas providers to follow Australian privacy standards
- Using providers in countries with adequate privacy protections
- Additional security measures for data transferred to higher-risk jurisdictions
You can contact us for specific information about where your data is processed geographically.
Cookies and Tracking
Our website uses cookies to function properly and improve your experience. Some are essential for basic operations, while others help us understand how people use the platform.
Essential Cookies
Required for login, security, and basic functionality. You can't turn these off without breaking core features.
Analytics Cookies
Help us understand which features people use and where they encounter problems. All data is aggregated and anonymous.
Preference Cookies
Remember your settings and choices so you don't have to re-enter them every time you visit.
You can manage cookie preferences through your browser settings. Keep in mind that blocking certain cookies might affect how the platform works for you.
Changes to This Policy
Privacy regulations evolve, and so do our services. When we update this policy, we'll notify active users via email and post the new version with a revised date.
Major changes that significantly affect how we handle your data will come with more prominent notification. We won't reduce your rights under this policy without giving you the option to close your account first.
Children's Privacy
Our services aren't designed for people under 18. We don't knowingly collect information from children. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it promptly.
Questions or Concerns?
If something in this policy isn't clear, or you want to exercise your privacy rights, reach out to us:
Email: support@syltoranova.com
Phone: +61 412 524 699
Mail: 102 Riverbend Dr, Douglas QLD 4814, Australia
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).